Refund Policy

1. Overview

We want you to be completely happy with your plant purchase. Because plants are perishable, we have a transparent refund policy to cover reasonable cases.

2. Cancellation & Returns

You may cancel your order within 24 hours of placing it for a full refund. After dispatch, returns are accepted only if the plant arrives dead or materially damaged, within 48 hours of delivery, with photo evidence.

3. Non-returnable Items

Custom installations, once completed, are non-returnable. That said, every plant delivered as part of a tailored setup comes with a 45-day health assurance. If a specimen does not thrive within that window, we will swap it at no extra cost or reimburse its purchase value.

4. Refunds

If you are eligible for a refund, we will issue the credit to your original payment method within 10 business days. Shipping costs are non-refundable unless the error is on our side.

5. Exchanges

Instead of a refund, you may request an exchange for another plant of equal value. We will cover shipping for replacement if the original was damaged.

6. Contact

For refund requests, email rewardclaimnext@gmail.com with your order number and photos. We will respond within 2 business days.